General
What is the minimum storage period?
The minimum storage period is one month.
Do I get a refund if I move out earlier than expected?
As the contract is for a minimum of one month, we only refund whole months of prepaid rent. When you know your intended move out date, you will need to let our staff know before making your payment so we can pro-rata your payment. This way, you don’t have to pay for more than you need. That payment will need to be made over the phone or in our office.
How does billing work?
We work from a monthly renewable contract, so this means you will automatically be billed for the next month when your rent expires. We send your invoice to you two weeks in advance, so if you know you will be moving out, you can give us notice to move out.
How much time do we need to give if we are moving out?
Clause 23. of the terms and conditions in your storage agreement states that you must give at least fourteen (14) days notice of your intention to move out.
Do you have a key for my unit?
No. Self-storage means that you pack your unit with your goods, you lock the unit with your own padlock and hold the key. The centre staff do not hold the key to your storage space.
Am I automatically insured?
No you are not automatically covered. Goods are stored at your own risk. We recommend that you take out insurance cover.
